on 14-07-2021 10:41
Hi all,
After some initial nightmare with VM sending the quickstart package to the wrong address, I'm now left with two quick start boxes and neither are working.
I don't have a female input for the coax connection in my new flat and instead have two coax cables fed straight in. I took off the Telewest faceplate to check and indeed it's just cables fed straight in.
I plugged one end into the hub and I can see there's some kind of connection there according to the logs, it was able to do a software update and the usual T3 errors etc. It says DOCSIS allowed but it cannot lock any channels and everything is blank. The hub webpage says access blocked.
I have an engineer booked for this Saturday but just curious as to people thoughts on this. The support person on the phone was able to send a signal to the hub however it did not come back online on his side.
on 14-07-2021 19:20
on 16-07-2021 11:11
thank you for the help everyone !
I decided to save myself the hassle and bundle broadband along with my existing Sky TV. at least the cables are already there ! 🙂