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Quick start not working

Hello 

I got a quick start kit yesterday as before I moved virgin media said I had an outlet already. However when I tried to connect the hub 3 to the outlet, it has not worked and I have green flashing lights since yesterday.What appears to be an outlet does not look the outlets in the instructions and is quite old looking.

I looked on the website and it said to call but I was told the call centres are closed and to use the website.

How can I get this sorted out? 

Many thanks!

 

 

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Re: Quick start not working

Hi

Please DM us your account number including the area code and we will look into the fault and If needed we can also arrange a visit

 

Thanks 

Neil
Virgin Media Field Technician working from home

If you found my response useful, please give me a thumbs up!


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Quick start not working

Hi there

What does the outlet look like if it wedge shaped & has ntl comtel or telewest thats your outlet.


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Quick start not working

/

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Re: Quick start not working

It's a box connected by a wire to another box on the wall. Is says TV/FM isolator vocum so I'm not sure. Either way I connect the hub to it to see if it works and it has not. 

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Re: Quick start not working

Hi 

I’m having the same issue and need it for work purposes 

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