Note that your contract doesnt actually start until the service is installed and activated, so it may beworth chasing up why you have no wall box/socket. VM only send quickstart packs to addresses that have had a working connection in the past - but to be sure, and to cancel the contract see this...
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1) There should be a form in the quick start pack which you fill in and return to the address shown - sendo it by registered mail with a receipt for signature on arrival
2) Call 150 from a VM phone or by dialling 0345 454 1111 - select options 1,1,4,4, - thats the UK based retentions team - but calling at 08.00 is the best time to get through without being diverted offshore - if you can record the conversation.
"TOP TIP: If you're struggling to get through or are tired of waiting in the queue - you can try Virgin Media's cancellation and retentions department directly on…. 0800 952 2277 or 0800 052 2001
3) Cancel by text - Just send a text with a description of the cancellation to 07533 051809 - you should get notification back within a few hours - if not try another method. Keep all texts that confirm receipt etc.
4) Cancel In writing to…
Virgin Media
Sunderland
SR43 4AA
Include dates, name ,address and all account details. They say to also include your phone number so they can call you to confirm - probably to make you an offer to stay.
Do it by registered mail with a receipt for signature on arrival.
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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.