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Quick start kit was supposed to be delivered on tuesday (19 Sep) but still hasn't.

Just joined

My quick start kit was supposed to be delivered today but hasn't. I didn't receive any message from a delivery company or any updates from virgin since the original order was placed. I am unable to get assistance through the phone or online due to needing an account number which I also haven't received. I work from home, it has been extremely difficult without internet.


Very Insightful Person
Very Insightful Person

Try the Pre-installation and delivery team on 0800 052 1734 and see if they can help


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team (Retired)
Forum Team (Retired)

Hi TKok,

Thanks for your post and welcome to the community.

Many apologies for the delays in getting the kit delivered.

So we can confirm this with you I've dropped you a PM.

The message will appear within the envelope icon.