Quick start kit not delivered on delivery day

[CaneronRuff]

My quick start kit was supposed to be delivered today but hasn't. I didn't receive any message from a delivery company or any updates from virgin since the original order was placed. I am unable to get assistance through the phone or online due to needing an account number which I also haven't received.

[VM-Jon]

Hi @CaneronRuff 

Thank you for reaching out to us here,  welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon