Quick start packs are only normally issued where an address has recently been serviced. If you cannot see where the wire comes in from the outside box then you have no option. The wiring is VM property but previous occupants have been known to rip out the cabling & sockets.
If you have no external box either this is more serious. As it will require a second team to re-establish the connection to the street cabinet before the internal work can take place.
Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993
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Thanks for reaching out to us and welcome to our community and Virgin Media, I am sorry you still haven't been able to get set up due to no internal connections, I can see you have sincce spoken to us and arranged for this to be fitted.
If you have any further issues please do not hesitate to let us know.