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Joining in
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Quick start hub, solid white light but no internet

I received my quick start hub today, everything seems to be connected fine and the White light is solid at the base as it should be but I can't get on the Internet.

I've tried the phone line but that doesn't help as it asks me for a phone number which I don't have at this property. I also don't know the account number it asks for either.

Can someone please assist me with this issue? 

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Superfast
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Re: Quick start hub, solid white light but no internet

If you access the HUB on http://192.168.0.1 and login, what's the 'Internet' status on the overview section on the main page?

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Very Insightful Person
Very Insightful Person
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Re: Quick start hub, solid white light but no internet

solid white light would say you are connected to the system and again would suggest you have activated it - if not ring the activation number - not sure you will get anything today [sunday]

if you have activated it it could be a backend problem which only VM can solve - wait here for VM or ring them

____________________

Tony
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