Quick start but outside cable damaged

[David3110800]

I ordered my new subscription with the quick start option as I have the relevant VM sockets inside my property. After I had set up the router I found out the cables outside were damaged and have an engineer appointment tomorrow. 
Is it possible the engineer could re site the broadband socket in my living room? it is in the other downstairs room at the moment. 
also will my bill for the first month start from the date it is installed and up and running or from the delivery date of the equipment as first stated? 

[Adduxi]

AFAIK, your billing starts when your broadband is up and running.  I would doubt if the engineer will have the time to relocate your Hub, as they will only be given a time slot to do the cable repair.  However, you may get lucky depending on how busy they are.

[goslow]

I think any charging/billing will be subject to the often-random outcomes and processes of VM.

AIUI, VM will normally consider your connection 'activated' within a few days of the equipment delivery being confirmed and will charge you accordingly from that time.

In the event of a failed 'Quick Start' though, VM's own T&Cs for auto-compensation class a failed 'Quick Start' as a fault so you should be able to claim £9.83 per day after 2 working days (para 6 below)

https://www.virginmedia.com/legal/fibre-optic-services-terms-conditions/automatic-compensation

IMHO, you should press to get the socket moved (or a new one fitted in a new location) during the tech visit as you have most leverage over VM during your 14 day cooling off period (which should start once your service is up and running)