Quick start a joke

[PaulRob1]

Moved into new address where VM was working on the morning, brought my router and box and waited for new cables to arrive off YODEL. All connections in perfectly and no service coming to box called VM 4 times now told to do curtain things and wait 15-30mins for it to reset and yet again it's not working. Best part is I'm going away for work tomorrow and my last day at home has been repeating my email address and characters of my password to different people and getting nowhere, instead of spending it with my family.

CHEERS VM hopefully this 5th call will get it sorted 👍 

[jbrennand]

Possibly the Hub isn't activated onto your account yet. Call and check.

Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers/MAC addresses off the barcode stickers and also your account number

[Travis_M]

Hi @PaulRob1

Thanks for posting on our community forum and sorry to hear about the issues with your activation.

Have you managed to get the services up and running after calling the above number? If not, I'm happy to take a look into this for you - please do provide us with an update.

Regards