on 23-06-2022 10:56
Rejoining Virgin at 200Mb after 4 years. Quick start plugged in (only 2 connections so not hard) and service activated but no internet and continuous flashing green light. Logged into router, it said no RF signal. My Virgin wall socket has 2 connections (It has splitter in it, 1 for TV 1 for FM installed originally back in 1997) so tried both and rebooted router several times. Phoned broadband faults and was told my wall socket was wrong (don't know how they ascertained this without diagnostics) and engineer was required but I have to wait 3 days without broadband. Great start!
Anyway know if wall sockets have changed so much, I thought they were backward compatible.
23-06-2022 14:22 - edited 23-06-2022 14:23
Sound like you cable were pulled out in the street cab or the Hub isnt activated.
Call the activation line and ask 0800 953 9500 (option 3) - or the Pre-installation and delivery team on.. 0800 052 1734 and tell them you need to have a Tech install - which is perhaps what they have already done.
on 24-06-2022 10:42