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Quick install box

Joining in

Hello, I have just received my quick installation package and I don’t have a place to plug the cable into. It says on the instructions to plug it into the virgin wall socket however we do not have one. 

please can we have someone to come out and fit one for us? Thankyou


Community elder

You may have a coax cable, rather than an actual wall box:

Forum Team
Forum Team

Hi @LaurenP2 

Thanks for posting. Welcome to both the community and Virgin Media.

Very sorry to hear of the install issue, not the ideal start.

I can see you've spoke to the team since posting and booked a tech visit.

Please do let us know how that goes or if you ever need further help.

Best wishes.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

I don’t even have that unfortunately 😞 Thankyou for the help though! 

Thankyou very much John 🙂 

Forum Team (Retired)
Forum Team (Retired)

Hey, LaurenP2.
Thanks for all the replies, we can see the install is now complete - could you kindly advise if everything looks ok after the tech visit and is there anything more you need help with?

Forum Team

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