Quick Start self-install pack not delivered

[Dims]

Hi,

I ordered a broadband package a few days ago. The QuickStart pack was supposed to arrive today, however, I have had no update on the order (no dispatch notification or yodel tracking ID).
I work from home and my previous contract will run out next week so I really cannot be without internet.

I have tried to contact the sales team and customer service but with no success since I do not yet have a customer reference number.

Is there a way to track the status of the QuickStart pack delivery?

[VM-Jon · Accepted solution]

Hi @Dims 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[Lee_R]

Hi Dims, thanks for posting.

I cannot see if you've responded to my colleague or not.  Therefore I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[Lee_R]

Hi Dims, thanks for getting back to me privately.

And thanks for confirming that my fantastic colleague has helped.  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Also, please bear in mind that our website offers lots of helpful information and also, you can manage your account from here.

Regards

Lee_R