I’ve received my QuickStart package to find I do not have a compatible wall socket. I’m a new Virgin customer, and the previous occupants used a different provider. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on the phone and the help pages are sending me round in circles. Is there anyone from Virgin who follows the forum posts who can help me, please?
Answered! Go to Answer
Hi CChan, thanks for posting and welcome to our community.
Thanks for joining our company as a customer. Sorry to hear your enjoyment of our service has been delayed by not having a wall socket and for any inconvenience this may be causing you. I would like to take a look at a couple of things on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.