Quick Start don’t have wall socket

[CChan]

I’ve received my QuickStart package to find I do not have a compatible wall socket. I’m a new Virgin customer, and the previous occupants used a different provider. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on the phone and the help pages are sending me round in circles. Is there anyone from Virgin who follows the forum posts who can help me, please?

[Tudor · Accepted solution]

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[Lee_R]

Hi CChan, thanks for posting and welcome to our community.

Thanks for joining our company as a customer.  Sorry to hear your enjoyment of our service has been delayed by not having a wall socket and for any inconvenience this may be causing you.  I would like to take a look at a couple of things on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[Topcat2010]

Hi Lee, 

I have same issue, wrong wall socket, what can I do

[CChan]

Thanks Tudor. Got through on this number and got it sorted 🙂

[Tudor]

@Topcat2010 phone the number above, it’s the quickest way.