Virgin Media Community

[DJC1985]

Hi everyone, just joined Virgin BB & TV with a quick start package; the external brown connection box is affixed to the wall of the room I need the internal wall socket (this is the living room); however the internal wall socket is at the opposite end to the house (looks like the cable was run around the outside of the house from the brown box)…can I get an engineer to fit a new internal wall socket where it needs to be? 

Thanks. 

[Tudor]

There might be a charge of £25, but as a new customer it may be waived. I’ll give you the numbers, but it may be best to wait for a VM staff member.

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.

[DJC1985]

Thanks Tudor that’s helpful! Yes I’d like to think the engineer’s visit would be free of charge given we could have chosen to have an installation when joining 🙂

Will wait for a VM member to reach out in the mean time,

Thanks again.

[Natalie_L]

Hi DJC1985

Welcome and thanks for posting! 

I would be happy to help with this but I will just need to grab a few details first. I will pop you over a private message now and this will be available via the purple envelope on the top right of this page. 

Speak soon,