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Quick Start Kit delivery

bwjry
Joining in

Hello 

I've called on 22nd of May and joined Virgin media for the first time with a contract starting tomorrow, 1st June 2022.

The email I received on 22nd May says my Quick start kit will be delivered by 1st June, but I still haven't yet received an email with a tracking number (perhaps from Yodel?).

Is this a normal situation? I really need to switch my provider smoothly tomorrow as my family will need internet for work, study etc. 

I'd appreciate if you could tell me how I can track my kit.

Thank you.

1 REPLY 1

David_Bn
Forum Team
Forum Team

Good Afternoon @bwjry, thanks for your post on our Community Forums, and a very warm welcome to you!

Sorry to hear of the possibly inconvenience the setting up of the services caused.

Can you please confirm if you've been able to complete the installation and the services are now working as expected for you?

Kindest regards,

David_Bn