I'm having exactly the same issue. After having a slight panic attack I found that I do have the same combination of sockets and cannot connect my hub. I'm having issues finding any form of live chat or contact us form and I will try the phones tomorrow. The hub just arrived and I need it activated as soon as possible since I'm working from home. I do understand that it's covid times and I appreciate that but also I would have fitted my schedule differently if I wasn't told I could do the quick setup and need to book an engineer from the very start.
Could I possibly get someone to contact me so I can book an engineering appointment ASAP?