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JohnUysal
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Quick Installation but no Wall socket

Hey All

I recently had my quick-start set turn up however I realised I don't have a wall socket to plug my router into.

I tried calling the normal number with no answer

I need to get an engineer out ASAP, can someone point me in the right direction?

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mark1ee
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Re: Quick Installation but no Wall socket

What kind of socket are you missing? 

Power? Phone line?

VM routers do not plug into a phone line socket as ADSL modems do, they use a coaxial cable to connect.

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ToriIdakieva
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Re: Quick Installation but no Wall socket

Hi, 

I'm having exactly the same issue. After having a slight panic attack I found that I do have the same combination of sockets and cannot connect my hub. I'm having issues finding any form of live chat or contact us form and I will try the phones tomorrow. The hub just arrived and I need it activated as soon as possible since I'm working from home. I do understand that it's covid times and I appreciate that but also I would have fitted my schedule differently if I wasn't told I could do the quick setup and need to book an engineer from the very start.

Could I possibly get someone to contact me so I can book an engineering appointment ASAP?

Thank you in advance!

Viktoria

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