Hello! I'm a new Virgin customer and yesterday I received the Hub 3. The coax has push fit connectors but the socket on my wall is screw fit - see photo below. How do I connect the two? The push fit cable does not stay on the screw fit socket - the push fit seems larger and slips off. Thanks!
That wall plate appears non-standard to me, maybe someone replaced the virgin one to make it look better, but I doubt it'll fit your push connector.
So you have 2 options - find a screw on connector (you can get them from DIY places) or you can request an engineer who may decide to replace that wall plate or come equipped with different cable. Depends how soon you want service.
Those connectors are not designed for cable use, & may not be screened to the correct standard. You can fit one yourself in the short term, but I would get a tech in at the earliest opportunity to use the correct kit as DIY jobs do result in a lot of network problems. I would get something booked ASAP, as then it can still be treated as part of the install process. If you leave it you could be landed with a bill of £99 to fix it.
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It’s certainly not a VM installed type F socket, but that said you can disregard previous comments about not being able to fit, F type sockets are a standard and are totally interchangeable.
Thanks @Tudor, you were right. The Virgin technician visited our home and said the sockets were fine and all I needed was a different cable with a screw connector, which he supplied. The pushfit works if I dismantle the socket and remove the faceplate to create more length on the threaded connector - the pushfit needs more length in order to grip. The screw connector doesn't need as much length to connect securely.
So I'm all done and now have a functioning install - thanks to everyone for comments and advice!