VM were supposed to set up internet on the 26th January but didn't, and I've just been told they won't do so until the 18th Feb (no explanation for the delay, no apology, no compensation). This obviously means I cannot work from home, but equally obviously, we're in a pandemic and so I cannot go to work. How is Virgin going to provide me with internet until they get round to the installation? I would have chosen another provider if Virgin had been upfront with how long it was going to take to get me online, and I am in a serious bind now as I need to lecture online as well as the usual meetings etc.
Re: Providing internet before delayed installation
4 weeks ago
In order to WFH you will have to use your phone as hotspot or sign up for mobile broadband temporarily, I too was in this situation in December, the likely issue with such a delayed date is there is probably additional work required to connect your home to Virgin Media network, these works can take time as permission from local council and also survey work will be required.
These sort of issues can't be anticipated until the installation day comes and there is no cables to hook up too or a problem.