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Property Already Has a Virgin Media Account

Joining in

Signed up recently as a new customer to VM for the fibre connection and received an email saying there is already a VM account at my address in another name.

I moved into the house just over two years ago and had been with BT until now. The two previous owners of the property - who moved in when it was built - were not with VM. It's not a flat, just a detached house. There are no other VM account holders living at my address. I have called the sales team three times already explaining the situation and have been given the same response each time; they will call the number for the other account, get no response, tell me to wait 24 hours. I even provided my proof of address with a bank statement and have received no calls back.

It sounds like someone is fraudulently using my address and it's stopping me from getting the service.

Any help would be appreciated.


Problem sorter

Hi @timmybc 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear of the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


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