Virgin Media Community

[docnarrative]

Since Virgin Media finished “working in your area” (LE13) earlier today, we have had no Wi-Fi connection whatsoever. I’ve tried turning it off and turning it on again, resetting to factory settings, disconnecting and reconnecting the cable. Nothing. Nada. Zilch. According to the check your area advice “there are no problems in your area “. So please: can anyone help?

[japitts]

Are wired connections ok? In other words - is this a WiFi issue, or a broadband one?

If it's a broadband fault affecting all connections - is anything reported on the automated status line? 0800 5610061 is often more reliable for local, postcode-level issues.

[Zach_R]

Hi @docnarrative,

Thank you for your post and welcome to our community forums. We're here to help.

I am very sorry to hear that you've been having some Wi-Fi connection issues recently. Are these ongoing today? If so, I would recommend checking our Service Status dashboard again in the first instance in case it has been updated with any further details.

If nothing is reported there, can you also check and confirm if your wired connection is also impacted as @japitts has also asked earlier?

Thanks,