Hi, ordered virgin broadband. Kit arrived today. Just set it all up (triple checked cables etc).
have a white light on router which guide says means everything is working but when I connect my phone or any other device I’m greeted with a Virgin page saying there’s problems connecting. I click the fix now button which makes no difference. I’ve reset router using pin in back and retired but same thing happens. Tried calling Virgin - can’t get through on phone. Says phone lines are closed and disconnects.
ive got sky being installed tomorrow morning and they need a working broadband connection