Virgin Media Community

[Kaz11Cedars]

I had hub 3, no problems. Cant connect hub 4 due to isolater cable not compatible with wall socket.(no wall socket just a cable which says Con 3 with a technitix socket!!)

Rang virgin media & they are sending out new cables! Tried to explain about the cable coming up from floorboards being screw in not push,  & needing an engineer but their not interested  its cables or nothing they can do!! Any Ideas?

[carl_pearce]

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@Kaz11Cedars wrote:

I had hub 3, no problems. Cant connect hub 4 due to isolater cable not compatible with wall socket.(no wall socket just a cable which says Con 3 with a technitix socket!!)

Rang virgin media & they are sending out new cables! Tried to explain about the cable coming up from floorboards being screw in not push,  & needing an engineer but their not interested  its cables or nothing they can do!! Any Ideas?

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The HUB 3 and HUB 4 use the same connector.

Could you post a picture of what you mean?

[Roger_Gooner]

All you have to do is remove the coaxial cable from the hub 3 and use it to connect the hub 4.

[Lee_R]

Hi Hi Kaz11Cedars, thanks for posting and welcome to our community.

Sorry to hear that you've been having issues connecting your hub 4.  Have you been able to follow the advice from @carl_pearce and @Roger_Gooner ?  They're correct in the advice they've given.  If you're still having difficulties, please could you get back to us?

Regards

Lee_R