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Problems with hub 3

I have had nothing but trouble since I connected my new hub 3. The internet keeps dropping out. I have reset hub at least 6 times. App now saying “oops, my bad” when it can’t connect or reboot hub. Hardly helpful! Have not managed to contact anyone at Virgin as have forgotten my security word. Have followed installation instructions to the letter for each reset. Can anyone help? Preferably Virgin support team 

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Re: Problems with hub 3

I can never get that security word thing working either even after changing it 3 times (to the same word!). Usually though after a second failure they will/should still put you on hold and an Agent will ask you  other questions like acc number, areaa ref, last bill amount and date etc. So keep your last bill ready (just open up the main site and all the info should be there in front  of you.

They never ask anytthing harder than that. 🙂

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Re: Problems with hub 3

Good afternoon @Ann222 

 

Welcome to the forums, thank you for taking the time to reach out. 

 

I am sorry to hear that you have had some issues with your hub, how are things looking since your post? 

 

Kind regards,

Zak_M

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