I have had nothing but trouble since I connected my new hub 3. The internet keeps dropping out. I have reset hub at least 6 times. App now saying “oops, my bad” when it can’t connect or reboot hub. Hardly helpful! Have not managed to contact anyone at Virgin as have forgotten my security word. Have followed installation instructions to the letter for each reset. Can anyone help? Preferably Virgin support team
I can never get that security word thing working either even after changing it 3 times (to the same word!). Usually though after a second failure they will/should still put you on hold and an Agent will ask you other questions like acc number, areaa ref, last bill amount and date etc. So keep your last bill ready (just open up the main site and all the info should be there in front of you.