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AlexWhite01
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Problems with Telewest box

The Telewest box, as shown below, has a bent pin coming out of the TV port. Would I be able to connect this wire directly to the hub (it didn't come with the virgin box), buy an extention wire which would connect to the hub, or call an engineer (what help could they be?).

All the best, 

AlexTelewest box with bent pinTelewest box with bent pin

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Tudor
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Re: Problems with Telewest box

I think it’s best to have a technician’s visit and get it all sorted out. The bottom thin wire looks to be a phone wire which is unusual as there is no way it should be going through that box. Just wait for a VM staff member to pick up your post as I believe you will have trouble trying to explain this to a call taker.


Tudor
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Corey_C
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Re: Problems with Telewest box

Thanks for your post and welcome to the Community Forums, AlexWhite01,

 

Ou records show that you have been in touch with our phone care team since posting. Let us know if you need any further help.

 

Cheers,

Corey C

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