The Telewest box, as shown below, has a bent pin coming out of the TV port. Would I be able to connect this wire directly to the hub (it didn't come with the virgin box), buy an extention wire which would connect to the hub, or call an engineer (what help could they be?).
I think it’s best to have a technician’s visit and get it all sorted out. The bottom thin wire looks to be a phone wire which is unusual as there is no way it should be going through that box. Just wait for a VM staff member to pick up your post as I believe you will have trouble trying to explain this to a call taker.
Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2