Virgin Media Community

[JayArrEff88]

Hi

Wondering if someone can help please.

I am moving to a new build flat in less than 2 weeks and I have been told by the builder that Virgin will be available at the property but I won't be able to place an order until I have physically moved in.

This is backed up by the Virgin website showing whenever I put in my new postcode that I cannot currently place an order but if I fill in a form (which I have done) then they'll email me when it is available and I'll get 3 months free.

It seems a bit odd that that it will be available but not until you actually move into the property as I imagine most people will need broadband from day one.

Has anyone got any advice on this issue as to whether or not that sounds "normal" for ordering Virgin broadband at a new build flat?

[jpeg1]

There is no such thing as a 'normal' new Virgin installation. So many things can and do go wrong.  But in any case they won't send a technician to install the equipment until you are living there and can sign acceptance for it.

[JayArrEff88]

Thanks for the reply.

Can I ask what the difference is between ordering Virgin and ordering Sky or BT? I can't order the former but the latter two I can place an order for now despite not being in the property yet?

Surely everyone wants a working internet connection from the moment they move in which isn't possible if you're made to wait until you physically move in before being able to place an order.

[jpeg1]

Sky, BT etc all use Openreach cables. Openreach are required to connect to all properties if requested. Virgin use their own cables and only connect if it's profitable to do so. 

[JayArrEff88]

Thanks again. I knew Sky and BT used Openreach and Virgin had their own cabling but didn't realise this had an impact on being able to order Virgin ahead of moving into a property.

Just checked if it would be different if I was already with Virgin and wanted to do a home move and it's not - I still can't place an order with Virgin at my new address even if I was an existing customer which seems really odd.

[jpeg1]

VM contracts are tied to the address, so even for an existing customer it would be a new contract. 

[Christy_D]

Hi @JayArrEff88 

Thanks for reaching out to us. 

There are a few options around placing the order prior to moving in to the property. 

I'll pop over a private message to take some details.

Thanks,

Christy