Menu
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
136 Views
Message 1 of 5
Flag for a moderator

Priority Engineer

Hi,

 

I was wondering if it was possible to get an early appointment for an engineer, I can see you get priority with the oomph pack, can I get it with a normal bundle if I speak  to someone on the phone orr is there an option to pay extra for it?

 

Thanks,

Hayden

0 Kudos
Reply
Highlighted
  • 30.25K
  • 1.51K
  • 5.24K
Very Insightful Person
Very Insightful Person
134 Views
Message 2 of 5
Flag for a moderator

Re: Priority Engineer

there is no priority engineer. the residential service has no SLA its best effect for engineers

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 6.16K
  • 458
  • 1.07K
Hero
125 Views
Message 3 of 5
Flag for a moderator

Re: Priority Engineer

The priority is stabilising the network. Also, the Oomph Bundle is not being fully installed as just one V6 is permitted until the crisis is over.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
0 Kudos
Reply
Highlighted
  • 19.58K
  • 1.72K
  • 4.28K
Very Insightful Person
Very Insightful Person
119 Views
Message 4 of 5
Flag for a moderator

Re: Priority Engineer

i think the only thing that would get Priority is for telephone lines for customer that are registered as special needs, as in they have a telephone line hooked up to a emergency service line if they have a fall etc, home helps can come out. *not 100% sure if this is still the case* or memory correct on it.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 6.16K
  • 458
  • 1.07K
Hero
109 Views
Message 5 of 5
Flag for a moderator

Re: Priority Engineer

If you tell VM that you're an NHS worker the agents will try to re-schedule the appointment for the next available slot.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
0 Kudos
Reply