Previous address not showing up for credit check

[northmeister]

Hello,

I'm in the process of signing up for a broadband package for my new flat, but I cannot continue past the credit check screen because my prior address does not show up in the list of addresses despite the postcode being correct.

Any help would be greatly appreciated.

[VM-Jon]

Hi @northmeister 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon