cancel
Showing results for 
Search instead for 
Did you mean: 

Pre-pull work

bakhshi84
On our wavelength

So I was supposed to have installation on 4 March 2023 (delayed from early Jan) and was assured for 3 days the pre-pull work would be done before then. Wednesday evening (1 March) I received a text saying installation delayed to 29 March 2023. No reason given, nothing.

I was then assured on 2 March evening and 3 March morning the pre-pull would be done on 3 March as a technician was assigned and a tech ID was visible on the system. On 3 March afternoon this magically changed to an open order again where it could be completed anytime before 29 March.

Despite numerous calls to different departments I still have no assurance when the pre-pull will be done and that it will in fact be done by 29 March. I suggested they move the installation date to an earlier one so that the pre-pull team are obliged to complete the outside work earlier but this can't be done.

VM pay outside contractors to do pre-pull work but can't call them and can't force them to get the work done asap. Amazing.

12 REPLIES 12

Client62
Hero

Installation delays appear to be the norm at the moment. 

Combine that with poor customer expectations management and we arrive at your current high levels of frustration / blood pressure.

So retain your existing ISP / Phone service and only give notice on that after the VM service is live and fully operational.

A couple of months with 2 ISPs is far easier on the family than to enter an open ended period with no broadband or phone.

I just don't understand how this company is still functioning, i must have made over 100 calls since December and I intend to make a hefty claim for compensation to the ombudsman once installed, however, for now is there truly nothing i can do to hurry them up?

The Install Team can be contacted directly on 0800 052 1734 who will be able to provide you with an update on this. 

Rob


@Robert_P wrote:

The Install Team can be contacted directly on 0800 052 1734 who will be able to provide you with an update on this. 

Rob


Hahahahhahaa!  Hahahahhahaaahaa!  You're new here, aren't you?

-tony-
Alessandro Volta

@Robert_P wrote:

The Install Team can be contacted directly on 0800 052 1734 who will be able to provide you with an update on this. 

Rob


is that it - really - no reaching out or sending a pm for info - come on you know as well as i do that ringing will get the OP the sum total of sod all as info or to be more exact meaningful truthful info 

even offshore could do better than your answer - they would at least have lied and said it was going to happen tomorrow - guaranteed

____________________

Tony.
Sacked VIP

bakhshi84
On our wavelength
Looool. In the end I had to find a Field Manager on LinkenIN and message him to push it through and ask for updates. The outside work is all done now (I stood outside for 2 hours whilst Avonline completed it) and installation is set for Monday.

Our sincere apologies for the poor experience @bakhshi84 

Thank you for updating the thread and we are glad the external work is now complete. 

Keep us posted with the install.

 

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


My pre pull has been delayed for 2 months, just realised you had the same problem, how can I get this sorted? 

goslow
Alessandro Volta

@Sukhz wrote:

My pre pull has been delayed for 2 months, just realised you had the same problem, how can I get this sorted? 


You would do best to stick to your own/original topic rather than multi-posting. Any answers you get in multi-posts will be split across multiple locations and you may get differing and contradictory replies.