Pre-pull not going ahead

[rajatche33]

Original Installation Date: 03-Dec-2021

Like so many of us I have the same issue with my pre-pull. I have been informed repeatedly that construction work needs to happen but haven't been started. There's absolutely no communication between the vendor and Virgin, kept being told that the vendor is not responding to emails on construction date. Same message of 6-8 weeks was given to me whenever I call

Can someone from virgin offer me some help

[jbrennand]

The answer to your question is.... no they cant. The current process is an omnishambles

See John’s excellent precis in message 18 of this thread

https://community.virginmedia.com/t5/QuickStart-set-up-and/Multiple-Failed-Installations-zero-commun...

[Kath_F]

Hi rajatche33, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community although I am sorry to hear that you are having an issue with getting installed. 

We certainly can have a look at the latest on the account but just to set expectations, we're not able to expedite things. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks, 

[Kath_F]

Hi rajatche33, 

Thanks for your patience on this one. 

I have received an update from the AFM now, albeit not a very informative one. 

They have advised that the account has been sent over to our contractors to apply for a permit and they are going to chase this. 

I am hoping they will come back to me in the next few days. Once they do, as always I will update you 🙂 

Thanks, 

[rajatche33]

Thanks for the update kath and you are right that it's not very informative 🙂 but there's nothing much I can do apart from waiting. 

[rajatche33]

Update: Well, there's no update.... This is complete shambles, no communication at all from Virgin Media.

[Kath_F]

Hi rajatche33, 

Thanks for coming back to me via private message. 

Since the last update I haven't received any news I'm afraid. I have checked the account and can't see anything on there either. 

I have sent a further chaser message to see if the Area Field Manager has heard back from the contractors. 

I'll be in touch once I have any news. 

Thanks, 

[Kath_F]

Hi rajatche33, 

Thanks again for your patience on this. I know this isn't much but I did promise to keep you in the loop.

It looks as though the Area Field Manager has been chasing this but they haven't had any reply from the contractors so they have escalated this further for a response. 

As soon as I have any further information, I will let you know. 

Thanks, 

[jem101]

@rajatche33 well here we are, three weeks on and absolutely nothing has happened, yes? Let’s work on the basis that VM have decided that you are not worthy of giving them money to provide a service, they don’t want your custom, you are, indeed, ‘not one of them’ so just do one and don’t annoy us again…

What alternative broadband suppliers are available to you? Do some investigation and sign up with whoever looks the best for you - but absolutely do not cancel the VM install, it might happen sometime this decade (probably won’t, but you never know), but if it does then immediately cancel under the 14 day cooling off period without penalty, safe in the knowledge that the cables are there should you decide to give VM another go in the future.