Like so many of us I have the same issue with my pre-pull. I have been informed repeatedly that construction work needs to happen but haven't been started. There's absolutely no communication between the vendor and Virgin, kept being told that the vendor is not responding to emails on construction date. Same message of 6-8 weeks was given to me whenever I call
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thanks for your post and welcome to the forums. It's great having you on board with us in the Community although I am sorry to hear that you are having an issue with getting installed.
We certainly can have a look at the latest on the account but just to set expectations, we're not able to expedite things.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
@rajatche33 well here we are, three weeks on and absolutely nothing has happened, yes? Let’s work on the basis that VM have decided that you are not worthy of giving them money to provide a service, they don’t want your custom, you are, indeed, ‘not one of them’ so just do one and don’t annoy us again…
What alternative broadband suppliers are available to you? Do some investigation and sign up with whoever looks the best for you - but absolutely do not cancel the VM install, it might happen sometime this decade (probably won’t, but you never know), but if it does then immediately cancel under the 14 day cooling off period without penalty, safe in the knowledge that the cables are there should you decide to give VM another go in the future.