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Dish
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Message 61 of 69
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Re: Pre pull delays

I have been waiting for 1 month now with 2 installation delays and now they come and install on 7 April but I have not seen any one come out and pull the cable to my property yet and the install date keep pushing back by midnight. Can some one help me with this thanks

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Kath_F
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Message 62 of 69
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Re: Pre pull delays

Hi Dish, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that you are having an issue with your installation. We can certainly look in to this but we will need some information from you in order to pass data protection and discuss things further. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

Kath_F
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Kath_F
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Message 63 of 69
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Re: Pre pull delays

Hi Dish, 

Thanks once again for sticking with me via private message. 

I'm glad I was able to check on things for you and give you some clarity on the next steps. 

If you need any further help, please pop back and let us know. 

Thanks, 

Kath_F
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cwiggy78
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Message 64 of 69
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Re: Pre pull delays

At least they didn't just cancel your order like they did to me today 😞

Virgin Media really are a farce.

I'm at the point of awaiting cable pull but currently as of today sat without even an order

Speechless
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jem101
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Message 65 of 69
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Re: Pre pull delays


@cwiggy78 wrote:
At least they didn't just cancel your order like they did to me today 😞

Virgin Media really are a farce.

I'm at the point of awaiting cable pull but currently as of today sat without even an order

Speechless

To be fair, @cwiggy78 you do at least have the knowledge that VM, for whatever reason, have decided that they don’t want you as a customer so you know where you stand and can move on, unlike @Dish who, possibly has no idea of what is happening - assuming of course that VM hasn’t got him (or her) connected up in the meantime.

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cwiggy78
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Message 66 of 69
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Re: Pre pull delays

Haha,

If I don't laugh i'd cry.

In what you state you are entirely correct.

I'm baffled. I'm a telecommunications tech in the military by trade but for my sins i actually work in customer services for the military at present.

Personally I'm astounded at how my order has been treated. I'm entirely positive in my case today the foreign customer services representative has misinterpreted what the Engineer notes have said and has classed my property as 'unserviceable'. It only needs a cable-pull to be entirely 'serviceable'. Why would they go to the trouble of applying for council permits to do pavement excavation work to my property to then cancel my order today ???

These issues seem to be a very frequent occurance by the number of similar issues i'm seeing on these help forums.

Bonkers.

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Kath_F
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Message 67 of 69
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Re: Pre pull delays

Hi cwiggy78, 

Thanks for your post and welcome to the Forums. It's great having you on board with us in the Community. 

We're sorry to hear that you've been having some issues getting your order installed and now it looks as though you've been changed to unserviceable. 

This can sometimes happen depending on what work needs to be done. If the cost of the works goes over and above our budget, then the address will become non-serviceable. I can check this for you though to see what is what. 

To do this I will need to confirm some information with you. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

Kath_F
Forum Team




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BigMac55
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Message 68 of 69
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Re: Pre pull delays

Hello,

I’m joining on the same topic too, I’m currently still waiting for the pre pull work to be completed & have been told different stories, any way this can be checked with accurate answers please?

 

 

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Serena_C
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Message 69 of 69
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Re: Pre pull delays

Hi @BigMac55

Welcome to our Community Help Forum 🙂

I'm sorry to hear your installation has been delayed and that you have received different information regarding this. I would like to take a look further into this for you and see what's going on. I shall send you a private message now to clear DPA 🙂

Best wishes,

Serena

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