@Moogliboogli wrote:
Here’s an update for you and I’m going to be straight to the point.
I just called tonight and I was told that I shouldn’t worry that my cable pull appointment is now on the 17th February and get this funny part here it is…. My hub installation is on the 15th February.
Correct me if I am wrong but I was told they can’t do hub installation appointments unless the cable pull has been done right ? What is really going on that you’re not telling me Virgin? I’ve been waiting for months and I’m tired of it. I’m tired of going around in circles for weeks on end trying to find out why my installation hasn’t happened on the phone with them.
Don’t bother reassuring me without talking to the relevant departments first to get solid information because I’m almost at a point of giving up.
At this point do what you want because that is basically what you do anyway.
You are right in your belief about the order of the cable pull, you know anyone might well think that Virgin Media are a disorganised, incompetence mess where the left hand doesn’t even accept the existence of the right hand, let alone know what it is doing.
Do not cancel the install, let them do it (or not) whenever, just work on the assumption that you’re not worthy of having broadband through them, you are indeed ‘not one of us’ and VM don’t want to sully their network with the likes of you!
Now if they ever manage to organise themselves and connect you up then test the connection and immediately cancel within the first 14 days without penalty, safe in the knowledge that the cables are all in place and working, should you want to give VM another go in the future.