thanks for the quick reply.
i believe you have provided me with the preinstall team number. I have had numerous contact with them and never get anywhere. All they provide is the installation was delayed and an engineer is due to come out but they never do and then the installs get pushed back another 2 weeks. I have spoke to pre install, construction and customer service teams and no one has information.
The first part of the job was done over 6 weeks ago so I thought there was finally going to be progress but does not look like it.
i have raised various complaints and also get nowhere and told my case is an urgent case but again its just always delayed.
i asked about this in the background and got the following reply - it seems VM are pulling out all the stops and managing to do very little
As our team have already advised on the thread, they can see that this is being chased by another team in the background and the AFM has been contacted. The team are awaiting an update and the customer will be contacted once there is something to tell them.
if the cable is in place from the cab to the front of the garden its hard to imagine that its taken 6 weeks so far to get a tech there to connect it up - but there you go hopefully the OP is getting compensation at whatever for all the weeks he has waited