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Jaek2021
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Pre-payment

I ordered broadband on Friday and got an email the following day about a prepayment of £25, I've been on live chat 5 times they keep telling me there systems are down so they can't complete the payment. I've rang twice and can barely hear what they're saying. 

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Christy_D
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Re: Pre-payment

Good afternoon @Jaek2021 

I can take a look into the status of your order if you would like?

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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Travis_M
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Re: Pre-payment

Hi @Jaek2021

 

Have you managed to sort this out yet?

 

Regards

Travis_M
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Jaek2021
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Re: Pre-payment

It's sorted now. 

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Hayley_S
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Re: Pre-payment

Thank you for confirming this @Jaek2021.

 

I hope you have no more issues with this.

 

If you do please let us know 🙂

 

Have a lovely day.

Hayley
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