on 24-05-2022 09:13
I helped my mother set up a new virgin media deal using Martin Lewis. We scheduled the installation for 21st May, however the engineer said that he was unable to install it as the cables needed to be pulled to the house. He showed her some spray markings outside her hoise to show that someone had marked it but it had not been done. The enginee suggested we look online for updates on the work, but where am I supposed to look online for this. I have been unable to set up an account for my mum because her connection is not active and it keeps giving me an error. Im confused as to who I can speak to to get an update for her? Any ideas?
Answered! Go to Answer
on 24-05-2022 14:41
on 24-05-2022 14:41
on 26-05-2022 14:54
Hey @Jelly_beanz,
Welcome back to the community and thanks for taking the time to post.
I'm sorry to hear of the issues that you're having with your mothers install and setting up her online account.
I would be able to look into this further for you and let you know, what is happening with the account and the pre- installation work.
I need to confirm a few details over via private message, please look out for my message and we can get started.
Regards,
Steven_L