Hi all, don't know if anyone can help. I'm a bit confused re what happens with installation of virgin media. I'm a new customer who is having it put in a house ive just bought. We've not moved in yet.
Install is supposed to happen this week but I went around the house this week and someone has connected a cable from the street to the brown access point box, is that the pre installation? I knew nothing about it. But anyway the cable is barely long enough, it just about reaches and is taut and off the ground in the front garden. It can't stay like this, it's a mess and a trip hazard. I can't believe anyone would think thats job done. Would that get sorted at installation? Or is that something I need to get sorted first with whoever did it.
Thanks for your response. I can wait until the installer turns up. It is still a trip hazard until then, with a cable taut in the air across the front of the house for no reason, doesn't feel normal. Just weird to connect it like that and leave it so its a very disappointing first impression of virgin media.
I'm not sure really. It was VMs suggestion to wait. All I know is that it can't stay as it is.
Does the installation team do anything with the outdoors cable? If not then it will need to be looked at. I've no idea who does what, I didn't even know this first team existed until they showed up when no one was there.
I've attached a photo, but that cable isnt resting on the ground so it's not long enough really. But can it not be buried also? The landscape at the front isn't great but I would have thought it could be covered up to some extent. I think the house used to have cable and there does appear to be the remnants of a buried cable there but at some point it must have been cut by previous owners.
Maybe it should be looked at if the installer isn't going to be dealing with this?
Installation has taken place and it up and running
It was agreed that the cable is too short and needs to be covered or buried. I'm still not sure why that wasn't done to start with.
The installation guy said he would ask someone to sort it and also some brick work has been damaged so that needs to be patched up too.
wasn't sure how quickly that happens so I thought I'd report back here. At the moment it is an eyesore, the cable is elevated still and it just cant remain like that for long, it'll get damaged and it risks water entering the house. I need someone to lengthen the cable to the house, cover up the wire or Bury it and also patch up the exterior brickwork now please