Hello,
I was told my fibre optic m200 broadband was going to be installed on the 27/3/21. Its now been 4 weeks and i haven't heard anything from VM about the delay. I've contacted VM 3 times now at 2 week intervals and ive just been told to try again in 2 weeks because 'the delay might be caused by council permission'. When can i actually expect my internet to be installed? Ive been told also that i will get my activation fee waived, and credit to cover my current out of contract payments to my previous internet provider. As well as this, there is a separate ofcom fee of £5 a day - this is likely to be a substantial amount of money given the delay of 4 weeks...until who knows when - is it even likely that i'll receive such a large compensation?
My acc number is [DELETED] and my area number is 26 - id really really appreciate if a mod could help me out and help determine if my issue has even been raised with workers in the area because ive had zero communications and update since when i first reported the problem 4 weeks ago?!
Kind regards,
Sam
[MOD EDIT: Personal and private information has been removed from this post.]