I originally took out VM broadband back in the middle of August 2022, and shortly after I was notified that the pre-installation work could not be completed as there was a blockage in the trench in the road.
Since August, I have had 8 installation appointments, each being cancelled the day or so before and rescheduled.
I have received no updates, no explanation to why the blockage cannot be resolved or what is happening, I never see any work being completed on the street and every time I call Virgin Media, I get told "The next installation date is the confirmed, all work will be completed by that point" and then as expected, the appointment is cancelled.
Is there any way to actually speak to someone who knows what is going on? I even lodged an official complaint and had no response from that either...
Six months is certainly a long wait but the record on here is claimed to be 13 months for the longest installation delay.
Who are you talking to when you make enquiries - the regular VM support no's or a different point of contact? There is a pre-installation and delivery team number 0800 052 1734 which is often quoted on here for such issues but reports on here often state they are as clueless and unhelpful as any other points of contact.
Hopefully you are keeping good records of all your dealings with VM for any compensation due
Most important is the installation/activation date initially confirmed in writing when you first placed your order. This is the date any compensation claim should start from.