@Sikosi wrote:
Thanks for the reply mate, yeah it's all a bit over the the place, and engineer came to do the install on the 29th of September, and had a look in the dry riser were the cables are and said this is a 2 man job, he said he had one hour for each job, the flat next door has vm cable but, the engineer wasn't that enthusiastic, he got his phone torch and did a bunch puffs and huffs, I'm just try to get moved in, it's the last thing a need before I leave my parents but I need Internet, I'll just have to put it off for a.month until virgin figure it out, as that's the date they have given me me the 22nd, and another for 2nd of November, madness
If you have some written confirmation from VM that the date when the technician was coming to install/activate your services was 29 Sept, then keep a good record of that. Your compensation will start from then at £5.25 per day and £26.24 if VM don’t turn up on the promised day of an appointment. So far you will be due £26.25 credit for 5 days based on what you have written.
Also keep very good records of all comm's and missed deadlines/failures etc. with VM as VM has a bit of form on here of trying to wriggle out of its compensation obligations in some case where it is due.
Based on what you have said, you should consider looking into that temporary mobile connection on a 30 day rolling contract, if you need to, to keep you going while you wait!
