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Pre contract order documents no follow up

Joining in

On the 14th of august I completed my order for the gig1 fibre and I haven’t since received any further information regarding set up, delivery date or even an account number. As there’s no account number I can’t seem to find any support, I don’t wish to do this a second time due to the hard credit check completed on my account, how would I go about getting this resolved?


Forum Team
Forum Team

Hi Thomassaxton,

Thank you for your post and welcome to the community. 

I'm very sorry you haven't had any more information regarding this. 

I am happy to take a look into this for you.

I will private message you now to confirm some details.