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Pre contract order documents no follow up

Thomassaxton
Joining in

On the 14th of august I completed my order for the gig1 fibre and I haven’t since received any further information regarding set up, delivery date or even an account number. As there’s no account number I can’t seem to find any support, I don’t wish to do this a second time due to the hard credit check completed on my account, how would I go about getting this resolved?

1 REPLY 1

Martin_N
Forum Team
Forum Team

Hi Thomassaxton,

Thank you for your post and welcome to the community. 

I'm very sorry you haven't had any more information regarding this. 

I am happy to take a look into this for you.

I will private message you now to confirm some details.

^Martin