I actually live on the ground floor, however I'm not sure what they have to do. My question is more about wiring ,rather then socket. Wires are quite hidden here after refurbishment that landlord did before we moved in..
My house is the end of a terrace of 5, all 4 of my neighbours have Virgin Media, 10ft from my house is a CATV manhole cover (closer to me than all the others) but Virgin say I cannot have their service???
In March 2019 when I bought a TV from Currys they arranged for an engineer to visit and he said it was not a problem - sadly I didnt go ahead then and have regretted it since - but why is it not possible now?
I need an engineer to visit again and feel sure it is possible, I do not mind paying either - I just need it as I cannot have a sky dish.
Does anyone know how to arrange this as I have spent hours on fruitless calls and emails
Before installing, I'd talk to your neighbours about their services, it may be that there is no spare capacity at the local cabinet to connect more people. It used to be that VM just didn't care and connected as many people as possible (giving them all really poor service) but now they seem to cutting back on that a bit and declining new customer if the capacity isn't there.
This site (Christie) magically confirmed Dec 15th I could have Virgin cable tv etc and put me onto a sales guy Karl who signed me up for everything I wanted - good service!
They told me I could get connected indoors on 24th December - great, unbelievable in time for Christmas - I was so happy!!!
Engineer came on xmas eve as planned but nobody at Virgin had told him the cable from the manhole needed to be brought to the house - so ofcourse he could not do the job, but he called his boss right away and on 28th December a construction team arrived, looked down the hole, agreed the cable must be installed to the house and promised completion within 2 weeks - never happened and nobody returned.
My only contact was Karl from sales who I called on 15th January, he was sorry and arranged for all matters to be completed right away and an installation engineer booked for 25th January, as nobody showed up for the exterior work I called Karl twice who said it was all in hand - but on 25th January the engineer arrived as expected but the cable work was still not done so he could not help me!
What the heck is so difficult here?
So I called good old Karl again who promised it was all now on track and we booked an installation engineer for 19th February, but on 17th Feb I called Karl again as the cable work had not been done, he must have ruffled some feathers as I got a couple of emails saying the cable work was being done early on 19th ahead of the engineer due here at 1pm - I got a phone call at 17.40 on 18th Feb saying they were not able to do the cable as planned - nobody knew why and apart from a lame sorry did'nt seem to care much anyway.
Now they say it will mid March before they do the work - which is bringing the existing cable from the manhole (10ft from my house) - and if i had any other options I would take them, sadly I do not.
I have lived here for 2 years and previously the house had a cable connection but during an extension it was taken back to the manhole where it remains.
This is a rather pathetic scenario for Virgin, especially as originally they emphatically told me it was impossible to have cable to my house, hardly likely when the manhole is in my lawn and all of my neighbours have their service.
My only ambition is to get connected without any further silly delays - can anyone help me please?
Virgin account [REMOVED] area 20
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