Hello,
Is there a number to contact the Pre-Installation team?
BACKGROUND
I subscribed to Virgin Media on 28th July for an installation on the 11th September. During the subscription process, I discussed the placement of the virgin boxes and how the cables would be run and was told by the advisor that these would be sorted out during the Pre-Installation visit which the agent arranged for 31st July. The visit never took place. I contacted Virgin Media and was told that the engineer would not need to enter the house and any survey would be done externally. I queried how an engineer would be able to identify where I want my boxes and where cables could be run without talking to me or entering the premises and unsurprisingly, the advisor could not answer that. After being redirected several times to the 'moving house' department the line cut off - around 45 minutes of me being on the line.
I have to say, if this is the customer service I can expect from Virin Media, I may need to reconsider signing up.
Thanks in advance for any help.