Pre Installation Problems!! What is happening?!!?

[Padders321]

I currently have an installation date for fibre services on 26/10/22.

I have found out, only through your shocking customer service that doesn't understand a word of English and keeps ending the calls that this won't be happening as there is 'no pole' from the person on the phone and that's all they have said.

I have no idea when any work is being carried out, what needs to be done etc.

CAN SOMEONE PLEASE HELP ME

[Padders321]

Can anyone help?

[Tudor]

The telephone is unfortunately the primary contact point, a VM staff member will get to your post, but not for 2 or 3 days.. don’t bump your post, you will only go to the bottom of the queue. 

[Padders321]

Thanks for the heads up

[Megan_L]

Hi Padders321, 

Thanks for chatting with me and Zach in our PM's, I am glad that Zach managed to get your original issue with your install resolved. 

I understand that you have now got an issue with your WIFI pod which we need to investigate, I'll need to run through a few diagnostic questions with you in order to get this resolved and have more sent to you if needed. 

• Could you please expand on what the issue is with your current WIFI pod please? 
• Could you also let me if the WIFI pod light is Blinking fast / Light solid on, Double blinking, Light off or Pulsing (dim to light)?

Thanks,

Megan_L