Menu
Reply
dan011
  • 1
  • 0
  • 0
Just joined
107 Views
Message 1 of 2
Flag for a moderator

Pre-Installation Issue

Hi all, I signed up to VM last week. External installation meant to have been done 16th Nov and internal due 19th.

VM sent me the standard Covid-19 questions via text which I responded (Next then NO)  then proceeded to cancel installation appt on Thursday as it said I was shielding (which I am not and responded appropriately in the text messaging).

Trying to get through to VM for another installation date is a PITA as I'm sure you guys know.

Just wondered how to proceed with this issue and if I might get VM BB set up this century. (FYI- I'm moving so had cancelled my previous provider).

Many thanks!

0 Kudos
Reply
Alex_RM
  • 4.48K
  • 258
  • 341
Forum Team
Forum Team
48 Views
Message 2 of 2
Flag for a moderator

Re: Pre-Installation Issue

Hi dan011,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear of the mistake when responding to the text message, I've not been able to locate any account details for you in order to see if you were able to get this sorted.

 

If you do still need help with this you can speak with our sales team on 0800 183 1234.

 

Alex_Rm

0 Kudos
Reply