Hi,
I have had two installation dates from Virgin cancelled with less than 24 hours notice. The first cancellation I was not given a reason as to why, and the second, which was cancelled on Friday, 7.5.21, was cancelled because: "Someone from the pre-installation team came and decided the work could not be done to fulfil the engineer installation on Saturday, 8.5.21". The date has again been pushed back until 24.5.21. The first and next date are both week days meaning I have to be at home, making me take annual leave as I cannot work from home. How can I be sure that I am not going to be wasting my annual leave by Virgin cancelling on me with such short notice again?
I have contacted Virgin multiple times, have been told the installation would 100% go ahead on 8.5.21 (I have this in writing) and it did not. This is to say the least, incredibly disappointing.
What makes the situation more frustrating is that I do not have/barely have any phone signal at home meaning myself and my partner cannot work from home - leading to unnecessary costs for our commute. We are not bothered about the compensation from Virgin, we want the services installed so we can pay Virgin for the internet so we can work at home and save ourselves money in travel. Having internet installed means we would save £400 a month.
We have not been given a date as to when the pre-work team is going to come, we don't really want to cancel but if there is no progress by the end of this week then we will have to seek an alternative provider which we don't want to do because no-one else offers fibre.
Is there any way in which I can: 1) Find out more information as to what is causing the hold-up 2) Speed up the pre-pull process?
Thanks in advance for the help. Acc number: [REMOVED]
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