@AuntieSocial wrote:
I don't recall the installation date being referred to 'provisional' when I signed up for VM.
I can tell you now that it is a brand new install we have never had an FTTP installation.
The lack of clarity and communication with brand new customers does not bode well for the future.
Well that'll be due to the fact that under the OFCOM code of practice which VM agreed to, there is no concept of a 'provisional installation date', it's just something made up on the fly by VM employees (usually the offshore CS staff, but disappointing to see it being referenced by forum staff too, but whatever) in an attempt to get out of paying compensation, possibly simply ignorance of how this stuff really works, but still!
Unfortunately for them, there are a few of us on here who do know how it all works and can advise accordingly.
So do you have an initial date when you were told that your services would all be up and running? If so then what happened between then and now is neither here nor there, it'll happen or it won't - who can tell? But you are entitled to compensation (of I believe £5.60 or so) for each day that passes beyond that date until such times as you are connected.
Now the 'lack of communication' as you put it, might raise concerns in your mind about VM's ability to support you in the future if there are issues, it's a bit of a tough choice, for the majority of users, it all works perfectly, I've not had cause to call VM for support in, what, six, seven years or so, it is all working just fine, exactly the speeds I expect, no outages etc. But, there is disturbing trend, at least as reported on here, of when something does go wrong, then often all four wheels appear to immediately fall off of the wagon!
