Has anyone found the best course of action of actually getting their Pre-install done?
My second pre-install date came and went yesterday and Virgin cannot give me any information at all regarding if it has been done or not or what is going on.
First time, I was told that it would be done prior to activation date (14th feb). On the 13th I received call saying they didn't have the correct 'council permit' to proceed. But the house is located on a private estate that hasn't been adopted by the council and I have been told by the site manager that council permits are not required. So yesterday I was working from home all day and no work men came for my 'pre-install'.
Spoke with the pre-install team and they cannot confirm if it has been done or why. My neighbour and the house opposite me have both have virgin connected (all new builds).
Trying to work from home with a O2 dongle is providing difficult.
How can this be escalated to an area manager or to someone who will actually give me answer to the questions I ask? Not just script answers that have no relevance to my questions.