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graceorpyrgos
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Pre-Contract

on ‎13-12-2022 10:59

I got sent a pre-contract sheet about setting up my Wi-Fi but didn’t receive anything else. They’re supposed to be installing it tomorrow and I can’t get through to Virgin Media and speak to an agent about it.

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newapollo
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Re: Pre-Contract

on ‎13-12-2022 11:02

Hi @graceorpyrgos 

Have you tried calling the pre-installs team on 0800 052 1734?

They should be able to confirm the appointment and sort out any missing paperwork.

Dave

I don't work for Virgin Media.

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VM-Jon
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Re: Pre-Contract

on ‎13-12-2022 11:12

Hi @graceorpyrgos 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


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Gareth_L
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Re: Pre-Contract

on ‎15-12-2022 14:11

Hello graceorpyrgos,

Thank you very much for joining our Community.
Can I just apologise for the lack of information you have been sent regarding your new installation.

I can see you have been sent a private message from  @VM-Jon
Do you still need help at all?

If so, please let us know.

Gareth_L

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