Power plug was not provided

[MichaeljNay]

 I was not provided by virgin the power plug so I’ve had no internet now for 4 days, virgin said they would send the plug but still nothing, can anyone help

[Natalie_L · Accepted solution]

Hi MichaeljNay

Welcome to the community and thank you for posting. 

I am very sorry to hear you have not received the power cable, we will be able to help. 

I'm going to send you over a private message to grab a few details and we can go from there. 

Speak soon,