Virgin Media Community

[powerlight]

I received my hub 3 router last thursday followed the instructions carefully but then I have a flashing green power light (and a solid WiFi light) and no internet.

I messaged GO as instructed then received a message back saying...

We've just activated your kit, please set up your kit in the next 12 hours using the handy guide on the box. Reply HELP if you get stuck.

Could anyone help me with this? I tried reboot but it didn't work.

[Adduxi]

Sounds like the cable is disconnected in the street cabinet.   You will need a VM technician to fix this, so you will have to phone to get this arranged.

[Tom_W1]

Hi @powerlight, thanks for your post although I'm sorry to hear of your concerns.

It appears that you may need an engineer to help get you online, as @Adduxi has suggested.

I'm more than happy to help get this arranged for you, so I'll pop you a PM to discuss this further.

Many thanks

[Tom_W1 · Accepted solution]

Hi @powerlight, I've sent you a PM so please check the purple envelope in the top right corner of your screen!

Many thanks