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fenton296
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Power levels

Hi all,

I have recently been getting quite a lot of disconnects with the error "Internet Access Denied Or Partial Service(US Only). I see another post and this person was advised the power levels were wrong on the SH3. Can anyone advise of this is the case for me please? 

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13230000002.538256 qam24
21390000005.338256 qam1
31470000004.938256 qam2
41550000004.438256 qam3
51630000004.538256 qam4
61710000004.438256 qam5
71790000004.338256 qam6
8187000000438256 qam7
91950000003.738256 qam8
102030000003.538256 qam9
112110000003.238256 qam10
12219000000338256 qam11
132270000002.738256 qam12
142350000002.438256 qam13
152430000002.238256 qam14
16251000000238256 qam15
172590000002.238256 qam16
182670000002.538256 qam17
19275000000338256 qam18
20283000000338256 qam19
212910000002.738256 qam20
222990000002.738256 qam21
233070000002.538256 qam22
243150000002.538256 qam23


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.650
2Locked38.640
3Locked38.6190
4Locked38.9170
5Locked38.960
6Locked38.950
7Locked38.960
8Locked38.970
9Locked38.940
10Locked38.950
11Locked38.640
12Locked38.650
13Locked38.630
14Locked38.960
15Locked38.650
16Locked38.660
17Locked38.600
18Locked38.940
19Locked38.950
20Locked38.660
21Locked38.640
22Locked38.670
23Locked38.940
24Locked38.67

0

 

 
 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
12580000043512064 qam11
24620000043.8512064 qam3
33940000043.5512064 qam4
43260000043.5512064 qam5


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0040
2ATDMA0000
3ATDMA0000
4ATDMA0000
Thanks
Daniel
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DJ_Shadow1966
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Re: Power levels

Hello

All of your power levels are within the specifications, can you also post your logs file as that will give a better insight.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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fenton296
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Re: Power levels

Hey, 

Network Log

Time Priority Description

23/01/2021 05:27:19 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 05:26:35 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 04:36:33 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 04:36:20 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 04:36:20 critical Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 04:35:52 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 04:35:51 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 04:35:51 critical Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 04:11:54 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 04:10:35 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 04:06:26 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 04:06:26 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 04:06:26 critical Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 04:06:16 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 04:06:4 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 04:06:4 critical Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 04:05:20 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 01:15:24 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 01:15:10 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 01:09:19 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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fenton296
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Re: Power levels

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